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Terms and Conditions

Home Terms and Conditions

Payment Method Policy and Website Use

Effective Date: 28.03.2024

General

Welcome to Tellihinkali.ee ! These terms and conditions (“Terms”) govern your use of our website www.tellihinkali.ee (“Website”) and the online ordering services provided by Sofiko OÜ (“Company”). By accessing or using the Website and placing online orders, you agree to comply with and be bound by these Terms.

Data Protection and Privacy

Your privacy is important to us. We collect and process personal data in accordance with our Data Protection and Privacy Policy, which can be found here. Please review this policy to understand how we collect, use, and protect your personal information.

Company Information

  • Company Name: Sofiko OÜ
  • Owner: Besik Sagaradze
  • Reg. Code: 14954074

Representation Rights

  • Marina Sagaradze
  • Besik Sagaradze

Contact Information

Website Use

  1. Order Placement: You can place orders for our Georgian Cuisine items through our Website. By placing an order, you agree to pay for the items ordered and any associated fees.
  2. Payment: Payments for orders can be made using the payment methods provided on the Website, including but not limited to credit cards, Stripe, Apple Pay, and Google Pay. We do not store your credit card information on our servers.
  3. Order Confirmation: After placing an order, you will receive an order confirmation email or SMS with details of your order. Please review this confirmation for accuracy. The preparation of an order takes approximately 20 minutes. If it takes longer, we will contact you.
  4. Cancellation: You may cancel your order, subject to our cancellation policy as described on the Website.

Payment Method Policy

At Tellihinkali, we offer multiple payment methods to enhance your convenience. Please review our Payment Method Policy below to understand the options available for your orders:

1. Woo Payments (Online Payment):

  • When placing an order online through our website, you have the option to make a secure payment using Woo Payments.
  • We accept major credit cards and other secure online payment methods through Woo Payments. Your financial information is encrypted and protected for your safety.
  • All online payments are processed securely to ensure a smooth and hassle-free transaction.
  • In case of any payment issues or discrepancies, please contact our customer support team at +372 56343939  or info@tellihinkali.ee .

2. Payment on Pickup (In-Person Payment):

  • We also offer the flexibility of paying in cash when you choose to pick up your order in person at our restaurant.
  • When selecting “Cash on Pickup” as your payment method, your order will be prepared and held for you, but no payment is required at the time of order placement.
  • Please make sure to have the exact amount in cash for your order. Our staff will provide you with the total amount when you arrive at our restaurant for pickup.
  • We accept credit/debit card payments for payment on Pickup orders.

3. Payment Confirmation:

  • For Woo Payments, you will receive an email confirmation for your online payment. This email will serve as proof of your successful transaction.
  • For Cash on Pickup, you will receive an order confirmation with the total amount due. Please present this confirmation when collecting your order in person.
  • Additionally, for added convenience, we will send an SMS confirmation to your provided phone number for both Woo Payments and Cash on Pickup.

4. Payment Discrepancies:

In case of any payment-related issues or discrepancies, please contact our customer support team as soon as possible. We are here to assist you and ensure your payment experience is seamless.

We appreciate your choice to dine with us and your understanding of our Payment Method Policy. If you have any questions or require further clarification, please do not hesitate to contact our customer support team at +372 56343939  or info@tellihinkali.ee. Your satisfaction is our priority, and we are here to make your dining experience enjoyable and convenient.

Cancellation Policy

We understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below:

  1. Order Cancellation Timing: You can cancel your order up to 10 minutes before your scheduled pickup or delivery time.
  2. Cancellation Fee: Orders canceled within 10 minutes of the scheduled pickup or delivery time may be subject to a cancellation fee of [Amount] to cover the costs we’ve incurred in preparing your order.
  3. How to Cancel: To cancel your order, please log in to your account on our website and go to the order history. Find the order you wish to cancel and follow the provided cancellation instructions. You can also contact our customer support team at +37256175990 to assist you with the cancellation process.
  4. Refunds: If you cancel your order within the specified timeframe and are eligible for a refund, the refunded amount will be credited to your original payment method.
  5. Exceptions: Please note that certain items or special orders may not be eligible for cancellation or refund. This includes orders that have already been prepared and are out for delivery.
  6. Contact Us: If you have any questions or need further assistance regarding your order cancellation, please don’t hesitate to reach out to our customer support team at info@tellihinkali.ee .

We recommend reviewing this policy before placing an order, so you are aware of the cancellation guidelines. We appreciate your understanding and cooperation in helping us serve you better.

Disclaimer and Limitation of Liability

  1. Disclaimer: We make no warranties or representations about the accuracy or completeness of the content on the Website. Your use of the Website is at your own risk.
  2. Limitation of Liability: We shall not be liable for any direct, indirect, special, or consequential damages arising out of or in connection with your use of the Website or any issues related to online orders.

Governing Law

These Terms are governed by and construed in accordance with the laws of Estonia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Estonia.

Changes to Terms

We reserve the right to modify these Terms at any time without prior notice. Your continued use of the Website and online ordering services after any changes constitutes your acceptance of the updated Terms.

Contact Information

If you have any questions or concerns regarding these Terms or our services, please contact us at info@tellihinkali.ee.